DeskMate is a chat-first AI teammate that lives inside Microsoft Teams or Slack and takes the repetitive work off your team — answering customer enquiries, chasing documents, pulling reports, reconciling data across your tools, and handling inbox triage — with a human approval rail on every action before anything goes out the door. DeskMate connects to the systems your team already uses (Microsoft 365, Google Workspace, Xero, QuickBooks, MYOB, Attio, Mailchimp, and more), then works inside your chat as a teammate you can ask, delegate to, or build skills on top of.Documentation Index
Fetch the complete documentation index at: https://docs.brightpathaisolutions.com/llms.txt
Use this file to discover all available pages before exploring further.
Quickstart
Install DeskMate, connect your first tool, and run your first skill in under 15 minutes.
Connectors
Step-by-step setup guides for every system DeskMate can read, write, and reason over.
Use it in Teams
Install the DeskMate bot into your Microsoft Teams workspace.
Use it in Slack
Add DeskMate to a Slack workspace and start chatting from any channel.
How DeskMate works
DeskMate is built on three layers: Connectors are the secure links between DeskMate and your systems (Xero, M365, etc). They handle OAuth, tokens, and rate limits so you don’t have to think about them after setup. Primitives are the atomic actions DeskMate can perform — reading data, writing data, sending notifications, asking for approval, querying a knowledge base, and remembering context. Every connector exposes the same set of primitives, so a skill written once works across tools. Skills are the multi-step workflows your team builds and runs. A skill can be as simple as “summarise this week’s invoices” or as deep as “reconcile bank transactions and flag anything below 80% confidence for approval before posting.”What makes DeskMate different
- Chat-first, not dashboard-first. Your team already lives in Teams and Slack. DeskMate works where they work.
- Human-in-the-loop by default. Every action that touches a system of record can be gated by an approval — sent as an Adaptive Card directly into the chat.
- Multi-tenant and Australian-hosted. Each workspace’s data stays in its own boundary on Australian infrastructure.
- You own your skills. Compose primitives into workflows in the Skill Builder, version them, share them across the team.
Get help
Email support
Reach us at support@brightpathaisolutions.com. We typically respond within one business day.